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Terms & Conditions

Last updated: 9 June 2026

These Terms govern your access to and use of the SiteLive web and mobile application and related services (the "Service"), operated by SiteLive ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

1. The Service

SiteLive helps construction and logistics teams manage the build — coordinating subcontractors, suppliers, plant and labour on one live board so the programme holds and people stay on the tools. It is delivered as software-as-a-service. SiteLive is not contract-management, commercial-claims or legal software, and nothing in the Service is legal, safety or engineering advice.

2. Accounts

You must provide accurate information when registering, keep your credentials secure, and notify us immediately of any unauthorised access. You are responsible for all activity under your account. Each subscription supports up to 20 staff allocated per site.

3. Subscriptions, billing and refunds

SiteLive is sold per active site, per month, at a flat price across GBP, USD, EUR and AUD, on four tiers:

The AI budget is a single dollar meter covering all of Ask SiteLive AI (quick chat and deep written reports). Quick chat is effectively free; a deep report is about $1. When the monthly budget is used up, AI pauses until you add a fixed dollar top-up (credit never expires) or move to a bigger plan. Top-ups carry over; the included budget resets each billing period.

Your monthly charge equals your chosen tier multiplied by the number of active sites on your account. Subcontractors you invite confirm bookings, raise observations and log workers on your sites for free. Subcontractors can also take out their own subscription to run their own sites — at the same per-site pricing.

Ask SiteLive AI (included). Every SiteLive OS plan — Field, Project and Company — includes Ask SiteLive AI: a fast everyday model for day-to-day questions plus the deeper Pro Brain (powered by Gemini Pro) for the whole team, at no extra charge. Each plan includes a monthly pool of AI credits that scales with the plan; if you run a busy month you can top up in Australian dollars at any time.

New accounts get a 7-day free trial on the first site only. Card details are required to start the trial; cancel any time before day 7 and you pay nothing.

Subscriptions renew automatically at the end of each billing period (monthly) at the then-current rate, subject to the price-lock below, until you cancel. We'll email a receipt for each renewal. You can cancel at any time from your account settings — there is no minimum term and no cancellation fee.

Payments are processed by Stripe, which calculates and collects any applicable sales tax, VAT or GST at checkout based on your billing location. You can change tier or site count, or cancel, at any time from your account settings. Upgrades take effect immediately and are charged on a prorated basis; downgrades take effect from the next billing period and any credit is applied to your next invoice. Cancellation takes effect at the end of the current billing period and you keep access until then. Fees already paid are non-refundable except where required by law.

Price-lock promise. Your rate is locked for 12 months from your subscription date. Any change after that will be small — only to cover hosting and storage costs — and we will tell you well in advance.

4. Storage and add-ons

Each tier includes the storage shown above per active site. If you need more, additional storage is available as monthly add-on blocks, priced and billed in Australian dollars (AUD); the checkout shows a live local estimate based on current exchange rates, but the charge is always in AUD. A fair-use limit on data transfer applies as a backstop against abuse.

5. Downgrading below your storage use

If you move to a tier (or remove storage add-ons) so that you are storing more than your new limit allows, we never delete your files for being over the limit. Instead your account enters a read-only storage state for the affected site:

Your records are never silently discarded because of a plan change. This matters for construction documents you may be legally required to retain.

6. Your content and data

You retain ownership of the data and content you put into the Service ("Customer Data"). We do not own it. You grant us a worldwide, royalty-free licence to host, process and display Customer Data solely to provide and improve the Service. We will not sell your Customer Data or use it to train third-party AI models.

Exporting your data is always free. While your account is active you can export your records (such as schedules, diaries, reports and uploaded files) from within the Service at any time, in common machine-readable formats, at no charge.

Privacy and data protection. How we handle personal information is set out in our Privacy Policy, which forms part of these Terms. For personal information in Customer Data, you are the controller and we act as your processor — we only process it on your instructions to provide the Service. We comply with applicable data-protection laws, including the Australian Privacy Act 1988 (and the Australian Privacy Principles) and, where it applies to you, the EU/UK GDPR.

Lawful basis for processing. Where EU or UK data protection law applies, we process personal data on the following lawful bases:

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data subject rights (EU/UK). Where EU or UK data protection law applies, you have the right to:

To exercise any of these rights, email team@sitelive.group with the subject line 'Data Subject Request'. We will respond within 30 calendar days. For complex or multiple requests, we may extend this by a further 60 days and will notify you of any extension within the first 30 days. You also have the right to lodge a complaint with your local supervisory authority. In the EU, the relevant authority is the data protection authority in your country of residence. In the UK, it is the Information Commissioner's Office (ico.org.uk).

Subprocessors. We use trusted third parties to run the Service, including:

They process data only to provide their part of the Service and are bound by confidentiality and data-protection obligations. Customer Data is not used to train third-party AI models. An up-to-date subprocessor list is available on request at team@sitelive.group.

Security and breaches. We use industry-standard measures (encryption in transit and at rest, access controls and regular backups) to protect Customer Data. No system is perfectly secure, but if a data breach affecting your personal information occurs:

7. Acceptable use

You agree not to, and not to permit any person to:

Automated access and rate limits. We may impose limits on the volume, frequency and concurrency of requests to the Service. You must not exceed published or technically enforced limits, nor take steps to evade them (for example, rotating IP addresses, accounts, or tokens). We may throttle, suspend or terminate access that we reasonably believe breaches this section, without notice where necessary to protect the Service or other customers.

AI features. The AI assistant and AI workspace are provided to support your own site operations. You must not use them to (a) extract or reconstruct another tenant's data; (b) attempt prompt-injection, jailbreaks, or to make the model reveal system prompts, other tenants' data, or our confidential information; (c) generate abusive request volumes; or (d) build, benchmark for, or train a competing product. AI usage is subject to fair-use limits and per-plan quotas.

Monitoring and enforcement. We monitor use of the Service for security, abuse and capacity. We may suspend or terminate any account, and pursue all available legal and equitable remedies (including injunctive relief and damages), for any breach of this section or section 8. You acknowledge that a breach of the anti-scraping, anti-reverse-engineering or anti-competing-product provisions would cause irreparable harm for which damages alone would be an inadequate remedy.

8. Our intellectual property

The Service, including all software, source code, designs, branding, the "SiteLive" name and logo, database schemas and all related materials, is owned by SiteLive and protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose during your subscription. You may not copy, reproduce, reverse engineer, decompile, scrape, frame, mirror, or create derivative works from any part of the Service, nor use it to build a competing product or to train any AI or machine-learning model.

9. Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may perform maintenance, change features, or suspend access where reasonably necessary.

10. Warranties and liability

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other condition, implied or imposed by the Australian Consumer Law or any other statute that cannot lawfully be excluded or limited, including any applicable consumer guarantees.

Subject to the paragraph above, the Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all other representations, warranties and conditions, whether express or implied.

To the maximum extent permitted by law, and subject to your non-excludable rights, our total aggregate liability to you under or in connection with these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

For services that are not ordinarily acquired for personal, domestic or household use, our liability for failure to comply with any implied guarantee is, at our election, limited to re-supplying the services or paying the cost of having the services re-supplied, in accordance with section 64A of the Australian Consumer Law.

Nothing in these Terms limits liability for death or personal injury, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

11. Termination, keeping your records and clean exit

You may stop using the Service at any time. We may suspend or terminate your account if you breach these Terms or if required by law. We know construction records often need to be kept for years, so when a subscription ends we don't rush to delete your data. Instead it follows a simple, predictable ladder:

You can also ask us to delete your data sooner at any time — see Clean Exit below — and your right to export everything stays free throughout.

Clean Exit (optional, paid service). If you want a complete break, you can ask us to package and hand over your full archive and then permanently erase all of your Customer Data from our systems and backups, so we hold no records of you afterwards. We provide written confirmation once deletion is complete. Because this is hands-on work and an irreversible deletion, it is a paid service quoted on request — separate from the free self-serve export above. Once a Clean Exit is complete, your data cannot be recovered.

12. Governing law

These Terms are governed by the laws in force in Australia. You and we submit to the non-exclusive jurisdiction of the courts of Australia.

If you are a consumer, nothing in this clause limits or excludes any mandatory rights you have under the laws of the country in which you reside, including any rights that cannot be excluded by contract.

13. Changes to these Terms

We may update these Terms from time to time. For material changes — including changes to pricing (outside the 12-month price-lock), data processing, or your rights — we will give you at least 30 days' notice by email or in-app notification before the change takes effect.

For non-material changes (such as corrections, clarifications or changes required by law), we may give shorter notice.

If you do not agree to a material change, you may cancel your subscription before the change takes effect at no penalty. Continuing to use the Service after the change takes effect means you accept the updated Terms.

We will always keep the current Terms accessible at sitelive.group/terms, with the 'Last updated' date clearly shown.

14. EU and UK Representatives

SiteLive is not established in the European Union or the United Kingdom. Where we process the personal data of individuals in the EU or UK, we are required by the EU General Data Protection Regulation (EU GDPR) and the UK General Data Protection Regulation (UK GDPR) to appoint a representative in each jurisdiction.

Our EU Representative can be contacted at team@sitelive.group (marked 'EU GDPR — Attn: EU Representative').

Our UK Representative can be contacted at team@sitelive.group (marked 'UK GDPR — Attn: UK Representative').

15. California residents

If you are a California resident and the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA) applies, you have additional rights including: the right to know what personal information we collect, use, disclose and sell; the right to delete personal information; the right to correct inaccurate personal information; and the right not to be discriminated against for exercising your rights.

SiteLive does not sell or share your personal information. To exercise your California rights or for more information, contact us at team@sitelive.group with the subject line 'California Privacy Request'.

16. Marketing communications

We will only send you marketing communications where you have consented or where permitted by applicable law. Every marketing message includes a simple, free and functional unsubscribe option. You can also opt out at any time by emailing team@sitelive.group. We will action opt-out requests promptly and within 5 business days.

17. Contact

Questions about these Terms: team@sitelive.group