Legal

Terms of Service

Last updated: 26 May 2026

These Terms govern your access to and use of the SiteLive web application and related services (the "Service"), operated by SiteLive ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

This is a starter template. Have a solicitor review before relying on it for a paid product.

1. The Service

SiteLive provides scheduling, resource booking, and subcontractor coordination software for the construction industry, delivered as software-as-a-service.

2. Accounts

You must provide accurate information when registering, keep your credentials secure, and notify us immediately of any unauthorised access. You are responsible for all activity under your account.

3. Subscriptions, billing and refunds

SiteLive is sold at a flat monthly fee per active site, in GBP, USD, EUR or AUD. Subcontractors you invite never pay — only the main contractor account is billed. Your monthly charge equals the per-site fee multiplied by the number of sites on your account.

Payments are processed by Stripe, which calculates and collects any applicable sales tax, VAT or GST at checkout based on your billing location. You can change your site count or cancel at any time from your account settings; cancellation takes effect at the end of the current billing period and you keep access until then. Fees already paid are non-refundable except where required by law.

4. Acceptable use

You agree not to:

• use the Service to break any law or infringe anyone's rights;
• upload malicious code, spam, or content you don't have the right to share;
• reverse engineer, scrape, or attempt to access non-public areas of the Service;
• resell or sublicense the Service without our written consent.

5. Your content and data

You retain ownership of the data and content you put into the Service ("Customer Data"). You grant us a worldwide, royalty-free licence to host, process, and display Customer Data solely to provide and improve the Service. We will not sell your Customer Data or use it to train third-party AI models.

6. Our intellectual property

The Service, including all software, designs, branding, the "SiteLive" name and logo, and all related materials, is owned by us and protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during your subscription.

7. Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may perform maintenance, change features, or suspend access where reasonably necessary.

8. Warranties and liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied warranties. Our total aggregate liability under or in connection with these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law (such as for death, personal injury, or fraud).

9. Termination

You may stop using the Service at any time. We may suspend or terminate your account if you breach these Terms or if required by law. On termination, you may export your Customer Data for 30 days, after which we may delete it.

10. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11. Contact

Questions about these Terms: legal@sitelive.group