TrustLive
Your data. Your build. Your call.
The majors lock you in, then charge you to leave. We built the exact opposite — and we'll say so out loud.
The TrustLive promise
Five lines. No lawyers needed to understand them.
This is the whole deal in plain English. If we ever break one of these, you'll have it in writing to hold us to.
You own your data. Full stop.
Every booking, programme, diary and docket is yours. We hold it for you — we never claim it, and we never sell it.
We never train AI on your build.
Your programme and crew never get fed into a third-party model. What's yours stays yours, used only to run SiteLive for you.
Site A can never see Site B.
Every site is walled off at the data level. No cross-contamination, no leaks between projects, no rival peeking at your plan.
Export everything. Free. Anytime.
One click, the whole lot — relationships, attachments, history intact. Not a stripped CSV. Not a 'professional services' invoice.
Leave and we keep it safe.
Cancel and your archive is kept ready, free, for a year. One-click reactivate. No panic, no ransom to get back in.
You've been here before
How the majors actually treat your data.
None of this is a secret in our industry. It's just never said out loud — because the people who profit from it write the contracts. So we'll say it.
Typical "data extraction" / professional-services fee just to get your own records back out.
Attachments and relationships that survive a typical "export" — you get a flat, lifeless CSV.
How long they'll keep raising the price, because leaving costs more than staying.
They charge thousands to give your data back.
Once it's in, you're in. Want it out? That's a 'data extraction' fee — often thousands, sometimes a five-figure 'professional services' quote. Your own records, held for ransom.
The 'export' is a graveyard.
If you do get a file, it's a flat CSV with every attachment, link and relationship stripped out. Technically you got your data. Practically, it's unusable.
Lock-in is the business model.
The harder it is to leave, the more they can charge to stay. Switching costs aren't an accident — they're the whole strategy.
Built to watch the crew, not help them.
Surveillance dressed up as management. The people doing the work never trust it, so they go back to the phone — and you bought software nobody uses.
The price only ever goes up.
Renewal lands, the number's bigger, and walking away means the ransom invoice. So you pay. Again.
Your programme becomes their asset.
Crew sizes, sequencing, incidents — commercially lethal if it leaks. Buried in a EULA is the right to mine it. You'd never sign that on paper.
This is normal in construction software. It shouldn't be. So we made the opposite a promise you can read in thirty seconds — above.
Side by side
The same questions. Two very different answers.
"Typical major platform" describes the common terms across the large incumbent construction platforms — we don't name names, but you know who you've dealt with.
How your data powers insights
We get smarter without ever exposing you.
Here's the part most software won't explain, because it's where they cut corners. There are two layers, and they never touch.
Your records — locked to you
Every answer and report SiteLive gives you is grounded only in your own live data — one org, one set of sites. It never reads across to another customer, and it never feeds your build into a shared model.
Patterns — de-identified, never content
We learn from structure and outcomes, not what's written. Things like "bookings sent before 4pm get confirmed twice as fast" become benchmarks — stripped of names, with a minimum cohort size, no free text, ever.
The result: smarter for everyone, exposed for no one.
More sites make the benchmarks sharper, which makes the AI better, which is why teams stay. That's our edge — earned from honest, anonymous patterns. Not from holding your programme hostage.
If you ever leave
No ransom invoice. No panic. No data lost.
The day you cancel shouldn't be the day you lose everything. Here's exactly what happens — generous by default, because construction records matter long after a job ends.
Full archive, ready to go
Everything stays exactly as it was. One-click reactivate. Nothing lost, no fee.
Safe in cold storage
Moved to low-cost archive, still fully recoverable on request — and still free.
Your choice, always
Keep it on a small archive plan, or have it permanently deleted. We email before anything goes.
Want everything wiped the moment you go — packaged, handed over, then erased from our systems and backups for good? That's our optional Clean Exit. Ask us and we'll quote it.
Construction runs on referrals. So does getting burned.
Software that holds your data hostage gets talked about on every site. So does software that kept its word. We'd rather be the second one — which is why TrustLive is a promise, not a marketing line.
We don't manage the contract. We manage the build — and we never hold it hostage.